FAQ

1. Are the items all vintage?

For the most part, yes, all of our clothing is vintage with a few exceptions. Our vintage pieces are carefully curated and sourced from different time periods, ensuring a diverse collection.

2. Do the items look brand new?

Since we specialize in vintage clothing, many of our items will show signs of age. Expect some wear and imperfections, which add to the charm and history of each garment. We strive to ensure that any imperfections are clearly noted in the product descriptions.

3. What condition are the garments in?

Our vintage pieces are pre-loved, so they may feature slight imperfections such as fading, stitching, or minor damage. These imperfections are part of what makes each item one-of-a-kind. We make sure to describe the condition of each piece in detail on its product page.

4. Can I return or exchange an item?

All sales are final. We do not accept returns or exchanges. 

5. Do you offer store credit or full refunds?

Unfortunately, we do not offer store credit or full refunds on any purchases. Please review your order carefully and contact us with any questions before completing your purchase. info@laitnewyork.com

6. How do I know if a garment will fit me?

We provide detailed sizing information for each item on the product page. Since vintage sizing can differ from modern sizes, we encourage you to compare the measurements with your own to ensure the best fit. If you're unsure, feel free to reach out for assistance!

7. Do you restock items?

As our inventory is made up of unique, one-of-a-kind pieces, we do not restock specific items. If you see something you love, we recommend purchasing it before it's gone.

8. What if my item arrives damaged or not as described?

We take great care in packaging and describing each item, but if there’s a problem with your order, please reach out to us immediately. We will review your concern and assist you within our guidelines.

9. Do you offer international shipping?

Yes, we offer international shipping! Shipping costs and delivery times will be calculated at checkout.

10. How do I care for my vintage clothing?

Each garment is unique and may require special care. We recommend following any specific care instructions listed with the item and treating delicate fabrics gently. Always hand wash or dry clean vintage items for the best results.

 

For any and all questions please email:

info@laitnewyork.com